Effective Date: January 1,2026
Last Updated: January 1,2026
Trusted Transitions (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, share, and safeguard information when you use our website, consultations, assessments, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy.
1. Information We Collect
We collect only the information reasonably necessary to provide senior transition consulting and coordination services.
A. Information You Provide Voluntarily
You may provide:
- Full name
- Phone number
- Email address
- Mailing address
- Care needs or lifestyle preferences
- Budget ranges or timing considerations
- Notes shared during consultations
- Messages submitted through website forms
You may voluntarily share sensitive information (such as mobility needs or health-related concerns). We do not require medical records.
B. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Device type and browser
- General geographic region (city/state)
- Pages visited and time spent
- Referral source
This information is used for analytics and website improvement.
2. How We Use Your Information
We use personal information to:
- Provide consultation and transition services
- Respond to inquiries
- Coordinate introductions to senior living communities or service providers at your request
- Schedule appointments
- Improve website functionality
- Maintain internal records
- Comply with legal requirements
We do not sell your personal information.
3. Sharing of Information
We may share limited information only in the following situations:
A. With Service Providers at Your Request
If you request assistance coordinating with:
- Independent Living communities
- Assisted Living communities
- Memory Care providers
- Residential care homes
- Skilled nursing facilities
- Home care agencies
- Real estate or transition vendors
We may share your contact information and relevant preferences to facilitate that connection.
We do not control third-party providers’ privacy practices.
B. With Business Service Vendors
We may use trusted vendors for:
- Website hosting
- Email communication
- Scheduling systems
- CRM systems
- Analytics tools
These vendors are contractually restricted from using your data for their own purposes.
C. Legal Compliance
We may disclose information if required by law, court order, or to protect the safety and rights of Trusted Transitions or others.
4. Illinois Privacy Rights
Illinois residents have the right to:
- Request access to personal information we maintain
- Request correction of inaccurate information
- Request deletion of personal information (subject to recordkeeping obligations)
To make a request, contact us using the information below. We may verify your identity before processing requests.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of transmission over the Internet is 100% secure. You use our Services at your own risk.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
Information no longer needed is securely deleted or de-identified.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
- Improve performance
- Understand user behavior
- Enhance user experience
You may adjust cookie settings in your browser. Disabling cookies may limit website functionality.
8. Text Messaging (If Applicable)
If you provide your mobile phone number, you may receive service-related text messages (appointment confirmations, follow-ups). Message and data rates may apply.
You may opt out at any time by replying “STOP.”
9. Children’s Privacy
Our Services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of our Services constitutes acceptance of the updated policy.
12. Contact Information
Trusted Transitions by Bedmore
4320 Winfield Road,
Suite 200,
Warrenville, Illinois, 60555
(630) 393-4100
inquiry@ trustedtransitions.org
www.trustedtransitions.org